Privacy Policy

Last updated: September 22, 2026

This privacy notice discloses the privacy practices of Charlie Cheap Car (“we,” “us” or “our”), a used car dealership at 5015 W Sahara Ave Ste 127, Las Vegas, NV 89146, for this website, www.charliecheapcar.com. It covers information collected through this website, including our online forms, our website chat assistant and the credit application on our Apply Online page. It also covers the calls, texts and emails we send in reply to your requests. It will notify you of the following:

What personal information is collected from you through the website, how it is used and with whom it may be shared.
How our website chat assistant works and what happens to your chat.
What choices are available to you regarding the use of your data, including texts and calls.
The security procedures in place to protect the misuse of your information.
How you can see or correct your information, and how to contact us.

Information Collection, Use, and Sharing

We collect information that you give us through the forms on this site, through our chat assistant, by email, by phone or text message, or through other direct contact from you. Some technical information is also collected automatically when you use the site, as explained below. We will not sell or rent this information to anyone.

Information you give us

Contact details: your name, mobile phone number and email address.
Your questions and messages, including the vehicle you ask about. When you use the “Check Availability” form on a vehicle page, we add that vehicle’s details (such as year, make, model, VIN, stock number and price) to your request.
Trade-in details: your vehicle’s year, make, model, mileage and VIN, and whether you still owe money on it.
Chat messages you type to our chat assistant, Vanessa (see “Our Website Chat Assistant” below).
Credit application information, which can include your address, Social Security number, date of birth, and job and income details. You enter this on a secure form hosted by DealerCenter (see “Credit Applications and Financing” below).

Information collected automatically

Technical information. Like most websites, our website host automatically receives information about each visit. This includes your IP address, your browser and device type, the pages you visit (including the inventory search filters you choose) and the date and time. Our host keeps this information in its logs for a limited time.
Spam and abuse protection. Our chat uses your IP address to limit how many messages can be sent. For this, your IP address is kept only in our server’s temporary memory until that server restarts. We do not send your IP address to our AI service provider or include it in the requests we send to our sales team.

How we use your information

We will use your information to respond to you, regarding the reason you contacted us. For example, we use it to:

Answer your questions and tell you whether a vehicle is still available.
Appraise your trade-in.
Help you apply for financing with the lenders we work with.
Call, text or email you about your inquiry.
Keep our website working and protect it from spam and abuse.
Follow the law.

Unless you ask us not to, we may also email you in the future to tell you about specials, vehicles or services, or changes to this privacy policy. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us. We send offers by text only if you have agreed to receive them (see “Text Messages and Calls” below).

Who we share your information with

We share your information only in these cases:

DealerCenter, the dealer management system we use to keep track of customers and sales. The forms on this site are delivered to DealerCenter so our sales team can follow up. Our chat assistant is set up to send a chat to DealerCenter only after you agree to be contacted (see below). DealerCenter also hosts our credit application and our vehicle photos.
Lenders we work with. When you apply for financing, your credit application is sent to the lenders we work with so they can make a credit decision.
Credit bureaus and credit application networks. To review a credit application, we, DealerCenter or the lenders may get your credit report from a credit bureau. Your application may also be sent to lenders through a network that connects dealers and lenders.
Companies that provide products you buy from us, such as extended warranties (service contracts), so they can set up your coverage.
Service providers that run parts of our website for us. These are our website host (Vercel), the email services that carry form and chat requests to DealerCenter (Google Workspace, and Resend as a backup) and the AI service provider that powers our chat assistant (Anthropic). They process your information on our behalf, under their terms with us.
Google, when the map on our Contact Us page loads. Your browser loads the map directly from Google (see “Cookies and Browser Storage” below).
For legal and safety reasons. We may share information when the law requires it, such as to answer a court order, or when needed to protect our customers, our business or others from fraud or harm.
If our business changes hands. If the dealership is sold or merged, customer information may be transferred to the new owner as part of that deal.
With your permission. We may share information with others when you ask us to or agree to it.

We do not share your personal information with other companies for their own marketing unless you agree first.

Our Website Chat Assistant (Vanessa)

Our website has a chat assistant named Vanessa. Vanessa is an AI (artificial intelligence) assistant, not a person. She can help you find a car, explain how financing works, or put you in touch with our team. She can make mistakes, so for anything important, please call us at (702) 471-1549.

Here is what happens to your chat:

Your messages go to our AI service provider. To write each reply, we send your messages and Vanessa’s earlier replies to our AI service provider, Anthropic. We also send the page you are viewing (for example, the car you are looking at) and whether you are on the English or Spanish part of our site. Anthropic processes these messages on our behalf, under its commercial terms with us. Anthropic says it normally deletes them within 30 days. It may keep them longer if its systems flag them for possible misuse, or if the law requires it.
Your conversation is kept in your browser tab. The chat is saved in your browser’s “session storage” for that tab, so it stays with you as you move from page to page. It is normally cleared when you close the tab. You can clear it at any time by clicking “New chat.” On a shared device, click “New chat” before you leave. Clearing the chat in your browser does not delete copies already sent to Anthropic or to our sales team.
Vanessa asks before your chat goes to our sales team. She is set up to send it only after you type your phone number and say yes when she asks if our team may call or text you. We then send our sales team in DealerCenter your name and contact details, what you need help with and how you prefer to be contacted. We also send a short summary Vanessa writes for our team, such as the car, your trade-in and the best time to reach you. We add the details of the car you asked about, your language, the page you were on and the most recent part of your conversation.
We try not to send the same request twice. We keep your phone number in our server’s temporary memory for this, so a second request from the same number within 30 minutes is not sent again. If we ever contact you when you did not want us to, reply STOP to our text or tell us, and we will stop.
Please do not type sensitive numbers. Do not type your Social Security number, date of birth, driver’s license number, or credit card or bank account numbers in the chat, or in the message box of any form on our website. Before a chat is sent to our sales team, we try to remove numbers that look like Social Security or card numbers. This does not catch everything. It also does not apply to the messages sent to our AI service provider or saved in your browser.
The chat is not a credit application. Vanessa cannot approve you for financing. To apply, please use our secure credit application.

Credit Applications and Financing

When you apply for financing on our Apply Online page, you fill out a secure credit application that is hosted and processed by DealerCenter, the dealer management system we use. The application may appear on our page or open in a new window. What you type is sent over an encrypted (https) connection straight from your browser to DealerCenter. Your Social Security number and date of birth are not stored on this website.

DealerCenter and our team then send your application to the lenders we work with so they can make a credit decision. DealerCenter receives technical information, such as your IP address, when its form loads, and its form may use its own cookies.

Sometimes our Apply Online page shows a short pre-qualification request instead. It asks how to reach you and has an optional message box. It does not check your credit, and it does not ask for your Social Security number or date of birth.

Financial privacy notice. Federal law gives extra protection to information you give us to get financing. If you finance a vehicle through us, we give you our financial privacy notice by the time you sign your financing contract. It may come together with your lender’s notice. That notice explains how we handle the financial information you give us. You can ask us for a copy at any time.

Text Messages and Calls

When you send a form on our website, you agree that Charlie Cheap Car may contact you by call, text or email about your inquiry. In our chat, Vanessa is set up to ask your permission before she sends your phone number to our sales team.

Our texts are about your inquiry, the vehicle you are interested in, your trade-in, financing or your purchase. We send offers or promotions by text only if you have agreed to receive them.
Some texts and emails may be written and sent automatically by our sales system, including by an AI assistant that reads your replies so it can answer them. That assistant is part of DealerCenter’s system and is separate from the chat on our website. Those texts and emails are kept in DealerCenter.
Message frequency varies. If you don’t reply, we may send a few follow-up texts and emails over the next several days. Message and data rates may apply.
To stop texts, reply STOP to any of our texts. We will also treat replies such as QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT as a request to stop. You can also tell us in any other reasonable way, such as by calling, emailing or telling us in person. We may send one text to confirm, and we will honor your request within 10 business days.
For help, call us at (702) 471-1549 or email Sales@CharlieCheapCar.com.

We do not sell, rent or share mobile phone numbers with third parties or affiliates for their marketing or promotional purposes. We do not share text message opt-in data or consent with any third parties, except the service providers that send our texts for us, such as DealerCenter and the phone companies that deliver the texts. If you apply for financing, the phone number on your credit application goes to lenders as part of that application.

Cookies and Browser Storage

Cookies are small pieces of data that a website stores in your browser. Our website’s own code does not set cookies, and we do not use analytics, advertising or social media tracking tools (such as tracking pixels) on this site. If we add any, we will update this policy first. Our website host may set a short-lived security cookie if it needs to check that a visitor is not a bot.

Our chat uses your browser’s session storage, not cookies (see “Our Website Chat Assistant” above). We do not use it to track you.

Some parts of our website come from other companies. When they load, these companies receive technical information from your browser, such as your IP address and browser type, and they may use their own cookies. We have no access to or control over these cookies:

Google Maps on our Contact Us page. The map loads from Google when you scroll near it, and Google also receives the address of the page you are on.
DealerCenter’s credit application on our Apply Online page.
Vehicle photos. If you open a full-size vehicle photo, it loads directly from DealerCenter’s photo server.

Through this content, Google and DealerCenter may collect information about your online activity over time and across different websites, under their own privacy policies. We do not place advertising networks or other tracking companies on our site.

Do Not Track

Some browsers can send a “Do Not Track” signal. Our website does not respond to these signals. We do not track visitors across other websites, and we do not control whether Google or DealerCenter respond to them.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address, phone number or mailing address listed in “How to Contact Us” below:

See what data we have about you, if any.
Correct any data we have about you.
Ask us to delete data we have about you. We may need to keep some records when the law requires it, such as credit applications and sales records.
Express any concern you have about our use of your data.

This website does not keep its own customer database. Information you send us is kept in DealerCenter, and some of it may also be held by the service providers listed above. If you call or text one of our salespeople at their own cell phone number, your messages may also be on that phone. To protect you, we may need to confirm your identity before we act on a request.

Nevada residents

We do not sell your personal information. Nevada residents may still ask us not to sell their personal information by emailing our designated request address, Sales@CharlieCheapCar.com. Please put “Nevada privacy request” in the subject line. We will confirm your identity by reasonable means and respond within 60 days. If we need up to 30 more days, we will let you know. Once we receive your verified request, we will not sell your covered information.

Security

We take reasonable precautions to protect your information, both online and offline.

Our website uses an encrypted (https) connection, and our credit application is sent over an encrypted connection straight to DealerCenter.

We limit access to personal information to employees and service providers who need it to do their jobs, such as sales and financing.

No website, internet connection or computer system is completely secure, so we cannot guarantee the security of your information. If you feel that we are not abiding by this privacy policy, you should contact us right away by phone or email.

Children

Our website is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it. If you think a child has sent us information, please contact us.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal information.

Changes to This Policy

This policy takes effect on the “Last updated” date at the top of this page. We may update it from time to time. When we do, we will post the new version on this page and change that date. If we make an important change to how we use or share your information, we will also post a notice on our website. If a change would give you less privacy for information we already have, we will ask for your permission first.

How to Contact Us

If you have questions about this policy, want to make any of the requests described above, or want us to stop contacting you, please reach us here:

Email: Sales@CharlieCheapCar.com
Phone or text: (702) 471-1549
Mail or in person: Charlie Cheap Car, 5015 W Sahara Ave Ste 127, Las Vegas, NV 89146